Long standing customer, never ever going back...
They cut her leg, at first told me it was just a scrape, then I went to the vet and they put 9 staples in it. I had to call 3 times to finally get to talk to the owner. She told me they would not pay for the vet bill ($200) as the cut was my fault (my dog was matted and “inexperienced”). She completely blamed me, but had no concerns over the well-being of my dog, or any apologies for the injury. Horrific customer service, never expected to be yelled at because of something they did.