Had a manicure at Milano nails today. No water to soak the hands in, started by scraping away roughly on the dry nails & cuticles, even using a grinder on them. No towel on the plastic arm rest-it felt cold & slimy. She was mean, did everything roughly,rudely & with resentment. I am elderly, close to 80, & as I struggled to get my vest on w/out damaging the manicure or getting oil on it, she stood by w/a cold, mean stare. No tip, never going back.