When I called to make sure driver was coming I was told SHE would be here any minute. HE arrived as soon as I hung up along with a sick female in the passenger seat Buckley’s and Kleenex in hand, coughing. Gross
Booked a Grand Taxi to and from the Buffalo airport recently. They were late picking us up to leave and never came and picked us up yesterday morning leaving us STRANDED in Buffalo at one in the morning. When we called them, they said we never prepaid for our return ride, when booking taxi receptionist never mentioned return fee beforehand. Asked if they would come and pick us up, they said it was too late. Will make sure everyone hears about this one.
Excellent service and only taxi company I feel safe with. I also think all drivers are very nice and respectful and the owner himself is an amazing person and would do anything for anyone.