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I have been going to the Car Salon now almost a year now . I have a 2000 Tundra which has been redone top to bottom . My truck looks as good as the day we got it from the showroom brand new, maybe even better. The guys that work there are amazing , friendly and very easy to get along with. They have every toy you could think of for your car. They're fabulous.
Tried to get a detail on my truck. Horrible work. My stuff was put on a box and then placed on another customer's vehicle and it was taken to Edmonton. Staff member said it was not the first time it happened. Rude people, poor service, horrible experience. I do not wish this to my worst enemy. Stay away!
Business Reply June 13, 2011
This is the Car Salon's position on this post. We are very concerned that you have not been dealt with in the manner you would appreciate. Please send us more information, such as name, invoice number and vehicle, and we would be happy to see if there is anything we can do to make you a Happy Car Salon Customer. Please be ensured that your information will be passed on to the correct people for use to determine the facts. We will try to accommodate this request as quickly and efficiently as possible. Please email kim@thecarsalon.com directly. Thank you and we do appreciate your business.
Every excuse in the book - Vehicle went in for a $300.00 wash, tune up and oil change. They tell me next day that they couldn't do the tune up "someone's went to the hospital". But told me the vehicle was done otherwise. When I went in to pick it up truck there was black grease on the side door, engine was mud, running boards was thick mud and mud in the box (was later told they don't clean the box in the truck) also told later they don't do the undercarrage, aslo (apparantly) don't dust and don't shampoo even though they advertise it. Had left the truck there and had returned 3 times because truck was not ready and they last time I came by 3 days later and I had to have it, the truck still wasn't clean (mud on the peddles and dust on the dashboard, was also told that the mud on the peddles was normal) they said I still had to pay or they couldn't release the truck to me. I put in a fomal complaint to the manager and he said he would get back to me. I called later and he said they were short staff and would get back to me later, he would have to talk to his staff. A week later he still hasn't discussed with his staff. excuse....someone was in the hospital. HA
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