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This restaurant knows how to keep people coming back. Their friendly personality is great. We were seated right away, given complimentary chips, and drinks in minutes. Our food was timed well - even with having an appetizer. Our server was great at suggesting items on the menu and describing them to us. We really enjoyed our visit.
My son and I stopped for dinner this past weekend after going to the Dundas Cactus Festival. We sat outside on the covered patio. Even though the staff were quite busy with the festival, they were still very friendly and attentive. The nacho's are one of the best I've ever had and my son thoroughly enjoyed his Chimichanga. We'll definetly be coming back :)
The service was awful, the food was awful and the restaurant manager's attitude was appaling! The Thirsty Cactus may look adorable from the outside, but that is where it ends. I will never return to that place ever again nor would I ever reccomend it. We waited an hour for our food and when it finally arrived it was cold and totally unsatisfying. The waitress was clueless and the Manager had no class at all. I have personally worked in a restaurant for several years and have also held several managerial roles and never ever have I come across such a terrible display of customer service or food quality.
Our walk to the restaurant was well worth it! The atmosphere was nice, and we were seated promptly. The server was very nice and made sure we were happy. The catfish was ordered blackened and came with rice and steamed veggies, and it was delicious (although the rice was a little cold), and the chicken pasta was excellent, and a large portion too! Overall, a good experience, and an enjoyable lunch! Will definitely return to the Thirsty Cactus :)
I have never had such a HORRIBLE EXPERIENCE IN A RESTAURANT EVER!! We waited for an hour before being served with our meals. The appetizer (riblets) was comparible to dog food, and the service was terrible. When we were finally served with our food, my soup was cold, the shrimp was stringy and the Beef Burrito had one or two pieces of beef in it. When we asked to speak to the manager, she was EXTREMELY RUDE and was not willing to accomodate us at all. I have worked in Customer Service for the past 10 years and I have never seen or treated customers as terrible as the management at the thirsty cactus treated my boyfriend and I. I would never reccomend this restuarant to anyone!
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