Ontario Home Care

I wish I was exaggerating when I said that this was the worst customer service I have ever received. I am NOT. The furnace was installed incorrect, and when I asked Stuart to come and fix it, he ignored multiple phone calls, text messages, and kept brushing us off for over SIX months! He cares about you right up until you pay, as I have read other reviews. Because him fixing the install does not pay him anything, he has no interest in doing it. He also belittled, and insulted me on the phone.

I met with many other furnace installers prior to deciding to go with this company. Stew was by far the most knowledgeable and easy to work with person. He gave me a great deal and installed the furnace literally the next day. The staff were friendly and respectful.

We had three estimates for work done. Stuart came out as promised on the day that he said the work would be done. He offered very favourable rates and also deferred half the money to 120 days same as cash. We were happy with the work that was done and hope that the product will stand the test of time

Very poor service. They did a poor job with a sloppy attitude. Not professional, actually he mocked people with jobs that didn't pay like his... our couches and vents are dirty still.

Once Stuart got the job he changed into nonchalant and uninterested in any questions. He sent 3guys instead and I heard nothing but complaints about the space from a young, entitled man who clearly didn't want to work and told me to clear the area before they'd come back. I was going to call Stuart but decided he doesn't deserve a call because he didn't call me after his workers left me with no furnace in November. Clearly he doesn't care about the customer.