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I purchased a Regency C33 gas stove from this company and had a great experience, start to finish. I wanted the convenience of a gas fireplace but the authentic look of a wood stove and they gave me just that. If you are in the market for a fireplace I highly recommend this company. The staff is friendly and very knowlegable. They're showroom is a must see. Situated in one of Newcastle's historic downtown buildings gives it such warmth and character. You will be pleasantly surprised. Thank you.
My husband and I visited this store looking to replace an existing fireplace and were met with the rudest man; he made me feel like I was intruding on his time, and apparantly he is one of the owners! I would never go back in this store again
Business Reply December 1, 2010
I am sorry that you had a bad experience at our store. It's unfortunate that you felt that you had to go elsewhere. If you are ever in the area or would like to drop in to discuss your experience with us, we will welcome your input.
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