As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
more...See more text
Today is the second time in a year that Purolator was delivering a bulky package to my home. Both times, the driver could clearly see there were cars in the driveway indicating that someone was likely home. But they don't bother ringing the bell or knocking. They just peel off the delivery notice sticker and don't even attempt deliver a second time. They say where the package can be picked up one hour away. I can't fit a 6 foot bathroom vanity in my car! This location never answers their phone.
They lost my package and have no idea where it went. Said they got a verbal acceptance but it certainly was not me. According to their own tracking website it has the right address, but no idea where it was delivered to
If I could rate no stars I would. Over the last couple of years I’ve had maybe 4 packages go thru this depot. Every single time they hold it, say they’ve contacted me but never do - and I have been to the depot to fill out the signature card and put the sticker on my door. They contacted the shipper in one instance and directed them to tell ME to pick up the shipment!!! They always say I need an appt to receive a package but that’s not an option on the website. Terrible terrible service.
My package was supposed to arrive on the 21st. They said the driver claimed the address was invalid, I called in, the agent said it was their mistake and that the address was valid all along. He also said they wont be able to deliver it the next day, so I had to wait that day and the weekends. Its now the following monday and tracking information is still saying address correction required. I called in and was told that the request was not viewed yet, and that Ill have to wait for tomorrow.
Lazy driver. Afternoon April 15 a partially filled out note was left for me to go pick up the delivery. My car was in the driveway, I was working from home 7 ft from the front door and my dog did not bark. The driver DID NOT KNOCK.
Pickup April 16 5:30 pm your office clerk did not seem to care that customers are inconvenienced.
When a company sends something by courier its an important item. With CoVid restrictions, for my safety or yours, I did not need to go to your office. VERY POOR SERVICE
