As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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Company overall - 0/10. They put my package on the wrong truck, and I called to ask they not ship it. They have sent it out the next day and now I need to return to the facility to pick it up because their system was updated delaying it another day. Very well done.
I was sitting here and watched the truck drive right past my house. Then I received a text that a delivery was attempted. THIS IS NOT TRUE! Of course, the office was closed as it is Remembrance Day, and the online chat with Purolator just said that she would ask him to make another attempt. Did not happen. This is the 2nd time this has happened to me with Purolator. I will no longer shop online from a retailer that uses Purolator. Totally unacceptable.
I have to say I would not recommend this service. The estimated time for delivery has been incorrect three times in a row. The delays have ranged from 24hrs to 72hrs and explanation has been non-existent or fabricated. I can only assume that delivery people have too much to do in the time allotted or are not reliable. When I scheduled an alternate delivery point due to their extreme delay yesterday, the message was not relayed to the driver or was simply ignored. Either way, unreliable.
The driver did not knock or ring the doorbell, they just left a slip. I was literally 5 feet away from the door the entire time, and I didnt even hear him. Awful. Even if there was a single quiet knock, my dogs would have heard it.
Ordered on-line from London. Wasnt home when delivery attempt was made. Notice said I had to pick up parcel in Stratford- 40 minute drive.Called and was told I had to pick up parcel in Stratford in person with ID-no additional attempts arranged for delivery. After driving to Stratford was told 3 attempts are made to deliver parcels and I could have arranged for someone else to pick up parcel with Letter of Authorization. It would have been easier for me to drive to London.Wont use again.
